Why Are Cable Connectors Different in the Burbs?

I’ve lived in the Philadelphia suburbs for just over 21 years, adding to the variety of places I have lived in during my lifetime. I grew up in the city, taking a short detour into a midwestern college town. We once even lived in what was at the time a relatively new development of townhouses, surrounded on one side by farmland and on the other by the construction site of a new interstate highway. I’ve lived in majority black communities and have also been in areas where I could count all of the black families on one hand. As a result I’ve had the opportunity to see how things are handled in different types of living areas. One of those lessons came when we first bought our current house, as we tried to sign up to get cable.

The previous owner was an elderly widower who moved in with his son out of concerns about his health. He had never had cable. So when I called the cable company, they said they needed to send a surveyor out to see if cable was even available in my neighborhood. I mentioned that both of my neighbors had cable, but I guess my word wasn’t good enough. Eventually, the surveyor came out and verified that cable was indeed available and soon the installation was under way.

Back then my neighborhood (in fact the entire region) was served by only one cable company, a company with which I had dealt with for years while living in Philly. To their credit, the installer was on time and did a very good job with the installation. He answered all of my questions and explained what I needed to know about my new cable boxes. He was careful not to damage my house and cleaned up near areas where he had to drill in order to pull the cables from one room to the next.

As he was hooking everything up I noticed that the cables he was using seemed to have heavy duty connectors on their ends. The metal on these connectors seemed thicker, made of heavy duty materials as opposed to the connectors I had grown accustomed to seeing in my apartment in the city. In fact, those city connectors always reminded me of tinfoil, whereas these suburban connectors looked like some sort of thick alloy. They were so different that I just had to ask why.

I’m not sure if the installer was supposed to give an honest answer to my question but he did. His answer, though simple, caught me completely off guard. It seemed that suburban customers got thicker metal connectors on their cables for one very simple reason: they complain more often. So it is true. The squeaky wheel does get the oil. It also gets better materials and better quality cable connectors. Up until that point I had expected a number of things to be different in the burbs vs how they were in the city. How cable is installed in a home was not one of the areas where I expected to see a difference.

So the next time you hear someone complain about how people in the city are often treated differently from those in the suburbs and how rural areas are also treated differently, remember not all cable installations are the same.