The Worst Restaurant Service Ever

What’s the worst experience that you have had at a restaurant?

I still remember a particularly bad situation which for a long time caused me to avoid an entire restaurant chain. Our local franchise has since closed but even when I travel, that restaurant chain is never going to be my first choice. In fact, I’ve only eaten at that chain one time since this incident happened.

I thought about the incident over the weekend when my wife and I wanted to find a decent slice of cake to finish off a very pleasant evening spent together. We stopped at a local Cheesecake Factory where we had previously received bad service, giving the franchise a second chance. They redeemed themselves with good service and we likely will go back. But while our previous Cheesecake Factory experience was bad, it was nowhere near the worst service we have ever received. That incident happened at a restaurant which shall not be named in this post: a restaurant where the staff and management completely dropped the ball, almost like they did not want my business.

I should name the restaurant, but I’ll be nice. It was a place where we had gone several times before because we knew that the quality would be the same across the country, even if it wasn’t the best food in the area. My wife and I, along with our son (we only had one at the time) walked into the lobby of the restaurant and asked how long we would have to wait. The woman who was greeting customers told us it would be 20-30 minutes, so we gave her my name.

Because it was a bit crowded, we stepped into the hallway of the mall where the restaurant was located, where we stood just outside the door for about 15 minutes. The people who were there before us were just being seated, so we figured that we had to be coming up on the list. After another 15 minutes we asked the greeter if she had an estimate of how much longer we would have to wait. The woman responded by having some sort of breakdown and ran back into the restaurant. We all have bad days and at that point I was more concerned about her well-being than I was about our table.

It took another five minutes for her replacement to come to the door, at which time we again asked if our name was going to be called soon. This new greeter, without any real knowledge of the situation, told us that we missed our name being called and that we should have stayed in the lobby. I’m not sure what she based her answer on since she was not around to see what had happened prior to her coworker running away. And even if we had missed our names while in the mall, her response was not very customer friendly.

At this point I asked to speak with a manager but instead of a manager I found myself talking to yet another greeter who told me that they did not have a table large enough to seat my family. This answer came after they had already called in two groups that were much larger than my own, so I asked how they had tables that could hold six people but not a table that could hold three. Her response was enough to trigger protests from other customers who stepped in to defend me and my family after witnessing how we were being treated. I knew things were bad when bystanders were getting upset about the service that I was receiving and yet this new greeter stood her ground as if defending some cherished land.

I asked for the second time to speak to a manager and an assistant manager came to the lobby. Once again, I explained what happened and asked if there was a number I could call to contact their corporate parent. In response the assistant manager gave yet another excuse, telling me that the restaurant was having trouble because they had no hot water. At this point I was thinking it was time to call the health department as I’m fairly certain they were not supposed to be open without hot water.

Eventually we were given a table and the manager gave us a complimentary meal, which we reluctantly accepted. Something about not knowing how they were washing their hands without hot water made us hesitant to try the food. We ate and didn’t get sick (thank God) and I still tipped the waitress. After all, it wasn’t her fault that we received such bad service, but we never again set foot in that particular franchise.

I understand that people make mistakes and that in all likelihood the first greeter overlooked our names. I’m even willing to accept that the mistake may have been on our end and that we may have missed hearing our name called. However, there were several better ways to handle this situation without the breakdown and without all of the questionable explanations. Because of this, the situation ranks as the worst service I’ve ever received, not just at a restaurant but in any business.

What’s the worst service that you have ever received? Has anyone ever done something that cost them your business?

Moses’ Prayer Life: God Comes Down to Us

In the first ten verses of Exodus 3, God does most of the talking. Yes, Moses responds when God calls his name but beyond that it’s God speaking with Moses and in verse 8 God says something I find both amazing and reassuring. After telling Moses that He has seen the suffering of His people, God says, “So I have come down to deliver them…” God saw that His people were in a bad situation, and He came down to do something about it. I’m encouraged because I believe He still responds the same way today when His children are in a bad situation.

Going back to the definition that I found for the first part of this series, prayer is described as something that sounds one sided. It is defined in a way that makes it sound as if we do all the talking while God listens. Yes, there is the hope that God will do something in response to whatever we are asking but, in this case, God starts the prayer by describing what He was already in the process of doing.

Here we see an active God who has come down to deliver. The same could be said about what we see in the Gospels. God saw that mankind was lost in sin and so He came down and took on flesh with the goal of delivering us from a bad situation. Because God loves us, He came down and did something about our situation. This is a fundamental part of the Christian doctrine. Jesus Christ, who is God in the flesh, came down to earth and died to pay our sin debt. God is not passively watching us from a distance, He was and is active in the lives of His children, just as He revealed Himself to be during Moses’ prayer time at the burning bush.

In my previous post about Moses’ prayer life, I wrote that we must be willing to listen from time to time when we pray. I believe that if we do so, we will find that God is active in our lives even before we ask. Prayer can serve as an opportunity for God to reveal what He is doing in our lives, if we give Him the chance to do so. So, continue to make your supplications known to God. Continue to ask with the expectation that He will respond in some way. Just make sure that you are willing to stop from time to time to give Him a chance to reveal what He is doing in response to what you are asking.

Faith or Extraction?

Every now and then a TV show reminds me of what Christians deal with as we try to serve our Lord, and this season one show in particular served as a reflection of one of the more difficult aspects of a life of faith. Recently Fox Television introduced a reality series called Extracted in which twelve teams work together to try to win $250,000. The teams were made up of one amateur survivalist who attempted to live in the woods of British Columbia and two family members or friends who lived in a nearby cabin, serving as a support team for the survivalist. The support teams competed to earn equipment and food that was sent to the survivalists, with the possibility that the losing team of each round might wind up sending an empty crate out to their teammates.

The support teams could see and hear the survivalists and had the ability to pull their survivalists out of the game by hitting a big red “Extraction” button but doing so would mean the end of the game for both the survivalists and the support teams. This set up left the support teams with two questions. What were they willing to do to earn the best supplies for their survivalist teammates? As suspected, some of them were willing to lie and manipulate others to improve their odds of winning. Then there was the big question. How much suffering would any support team allow before hitting the button and extracting their teammate from the woods?

There are times in my life where I feel like I am in a reality competition like Extracted, times where I feel like I am a survivalist enduring trial after trial while God watches from a nearby cabin. At times I feel like I am in the middle of nowhere with my very survival at stake and my only hope is that God is doing everything He can to get me what I need. Then there are times when life gets so difficult that I wish God would hit the “extract” button, doing something miraculous to pull me out of whatever I find myself in. I often wish He would help me avoid difficulty, but He often allows life to crash in, while telling me to, “Have faith!”

When I hear those words, I know I have a choice. I can choose to trust in God, knowing that His plan is perfect and it involves me reaching the goal He has set before me. I can choose to have faith, or I can ask to be extracted: pulled out of the situation without trusting that God has everything under control. I know which one I should choose but I don’t always act like it. Which one do you choose? Faith or extraction?